Shipping Policy

Thank you for visiting and shopping at Arashiyama Concepts Following are the terms and conditions that constitute our Shipping Policy.

1. We know that your order arriving on time is essential to you! The total shipping time will be the Processingtime + Deliverytime.
2. The estimated date for delivery of the products is set out in the Confirmation email, which will be sent within 24-48 hours after you have received a confirmation of the order email. This date is an estimate only, and we do not guarantee to deliver the products on that date.
3. Every order receives a tracking number before it leaves our facility. From the time it leaves our door to the time it gets to yours, you'll always know where your package is.
4. At present, we are utilising a variety of courier services, including DPD, Royal Mail and Amazon Logistics.

Shipping Rates & Delivery Estimates

• As every order is unique, shipping costs vary depending on the chosen delivery method, weight, and destination of your order. The best way to get the information about the delivery price is to add the product(s) you want to purchase to the bag and proceed to checkout. Here, choosing the delivery option and indicating your address, the delivery price will be automatically updated and visible.
• We are not responsible for the items you have placed in the mail. We will not cover you for loss by courier company. That is where your tracking number comes in. If your items get lost in the mail, you will need to lodge a formal investigation with the courier company for them to cover you for the loss/damages of your items. If you choose not to ship your items tracked or signed for, and your items become lost, you will not be reimbursed for your loss/damages. Arashiyama Concepts will not pay to cover the cost of postage and lost items in the mail. The Courier company will be your primary contact for loss/damages under their services.

Shipment confirmation

You will receive a Shipment Confirmation email once your order has shipped. Please allow 1-3 business days to receive a code.

Customs, Duties, and Taxes

Arashiyama Concepts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

This document was last updated on April 28, 2022